ORDER MANAGEMENT

Not all of our blends are suitable for everyone, and we completely understand.
If you wish to make a return, please follow the policies and procedures outlined in our Returns Centre to receive a refund. Once you have completed the step-by-step instructions in the Returns Centre, we will provide you with a prepaid shipping label. We will be notified as soon as your return arrives, and from that point, our team can process your refund. Most returns take 1–3 business days after delivery to be received, inspected, and approved before a refund is issued.
If you experience issues initiating a return, please ensure you enter your full order number, including the initial “S.” If the problem persists, contact our Customer Experience team at info@bibogem.com.

Returnable Items Include:

• Purchases made within the last 90 days
• Unopened packages and packaging
• Opened/tried packages (with approximately 50% of the contents remaining)
• Individually purchased packages
• Bundle purchases

Items Not Covered by Our Returns Policy Include:

• Purchases older than 90 days
• Completely used-up tea packages
• Partial returns of bundles
• In-store purchases
• Purchases through third parties (e.g., Amazon)
• International orders
• Returns not shipped

Exchanges

If you wish to exchange your teas, please follow the same procedures as for a refund: once we receive the returned items, we will automatically issue a refund, which you can then use to place a new order.

As our teas vary in price and are food products, they cannot be directly exchanged like other online purchases. By completing the return, refund, and new order process via the Returns Centre, you will find a simple and fast method to replace your teas. Refunds are processed within 1–3 business days of receiving the returned items.

Subscription Policy

Customers receive a reminder email three days before a subscription order is processed, giving them sufficient time to make changes. It is the customer’s responsibility to manage their subscription by skipping or cancelling in time. If the subscription is not managed correctly and the order is processed, the customer must either accept the shipment or return it to receive a full refund. Customers will never be charged for a subscription that has been correctly skipped or cancelled before the processing date.

If you are still experiencing difficulties with your return or have any questions or concerns, please contact our Bibogem Care team at info@bibogem.com. We will be happy to assist you!