PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When you visit our website (the “Site”), we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies – data files placed on your device that often contain a unique anonymous identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
Log files – these record actions occurring on the Site and collect data, including IP address, browser type, Internet service provider, referral/exit pages, and date/time stamps.
Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make, or attempt to make, a purchase through the Site, we collect additional information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and order preferences. We refer to this information as “Order Information.”
We may also use third-party data providers to obtain marketing and social data using your email address and/or phone number. This helps us improve our products and customer experience.
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

THIRD-PARTY PIXELS AND COOKIES

When you visit or access our Site, cookies and similar technologies may be used by our online data partners or providers to associate such activity with other personal information they have, including information linked to your email address or home address. We (or providers acting on our behalf) may then send communications and marketing materials to these email or physical addresses.

You can opt out of this type of advertising by visiting: https://app.retention.com/optout

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

Fulfil any orders placed through the Site, including processing payment information, arranging shipping, and providing invoices and/or order confirmations.
Communicate with you.
Review our orders for potential risk or fraud.
Provide you, in accordance with your preferences, with information or advertising relating to our products or services.

We use Device Information to help us:

Identify potential risk or fraud (in particular, your IP address).
Improve and optimise our Site, for example, by generating analytics on how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

We use various third-party customer service tools to operate our customer support systems.
We use various analytics tools to understand how customers use the Site and interact with us.
We use a secure third-party credit card tokenisation system to safely store payment information for subscriptions and repeat orders.
We transmit necessary Order Information to our fulfilment centres and couriers.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, court order, or other legal request, or to protect our rights.

BEHAVIOURAL ADVERTISING

As noted above, we may use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you.
For more information about how targeted advertising works, visit the Network Advertising Initiative: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising via the following links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance portal: http://optout.aboutads.info

DO NOT TRACK

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you reside in the UK or the EU, you have the right to:

Access the personal information we hold about you.
Request that it be corrected, updated, or deleted.

To exercise these rights, contact us with the subject line “GDPR Data Request.”
We process your information to fulfil contracts we may have with you (e.g., to process an order) or to pursue our legitimate business interests as described above. Please note that your information may be transferred outside the UK and Europe, primarily to the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information and communication history for our records, unless you request that we delete them.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

CONTACTS

For more information about our privacy practices, questions, or complaints, you may contact us:

Email: info@bibogem.com
Postal Address: Via Pantelleria 3, 76012 Canosa di Puglia (BT), Italy

Effective Date
10 August 2025